Global Operations

Operating Networks — 24/7 Service Delivery

We optimized distributed operations to provide consistent 24/7 service delivery, reduce handoff friction, and improve SLA compliance across regions.

24/7

Active coverage

30%

Lower operational costs

15%

Improved SLA compliance

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Operating networks

Challenge

The client operated fragmented regional teams with inconsistent tooling, leading to frequent handoff errors and missed SLAs.

Solution

We standardized operating procedures, implemented a unified monitoring layer, created runbooks, and set up cross-region shift overlaps to ensure smooth handoffs.

Implementation Highlights

  • Unified real-time dashboards and alerts
  • Cross-training and shared runbooks
  • Automated incident routing with escalation policies

Business Impact

Operations became more predictable, MTTR dropped significantly, and the client maintained SLAs even during peak loads.

“Netcrease delivered the operational maturity we needed to scale globally.”
— Head of Ops, Global Services Client